Instagram Stories Aren’t loading and the Circle is Spinning – What To Do [September 2020]

Instagram Stories are a real hit. They are bitesize insights into the lives of different people around the globe and are simple to access, easy to digest and there are millions of them. All of this information and when it doesn’t load it is incredibly frustrating. Stories are the best thing to happen to Instagram in a long time and you can’t access them?! Here are some things you can do if Instagram Stories aren’t loading and the circle is spinning.

The spinning circle is the loading screen. When Instagram or your phone is working properly, you should either never see that screen or see it for less than a second. Occasionally Stories may take a little while to load and in that case, you will see the circle for a longer period of time.

Instagram Stories

Of all the updates recently brought to the ever-growing world of social media, Instagram stories have become one of the most well-received. Essentially they are small chunks of social media that you can spend a couple of minutes looking at and then move on. Occasionally a Story sticks with you in an emotional sense, but after 24 hours, it’s gone and you move on to the next. It’s a microcosm of what social media is about. Snapshots of people’s lives that we dwell on for a few seconds and then forget all about.

These snippets worked amazingly well in Snapchat and are doing equally well on Instagram. If the networks can keep evolving like this, social media is going to be with us for a long while yet!

What to do if Instagram Stories aren’t loading

Usually, Instagram Stories load immediately. You select it from the bar at the top of the app and it loads. No drama and no waiting. There can occasionally be delays at peak times either at the Instagram end or your network end but thankfully this is rare. That reliability is great as it means we can access them whenever we want. It’s not so great when loading stalls. It hurts more when you’re trying to spy on your sister and there’s a delay causing you to see the spinning circle.

There are some troubleshooting steps you can take if this happens to you on a regular basis or on one occasion when nothing will load.

Check your network

When you see the spinning circle you know there is something going on. Obviously you can’t walk to the IG headquarters and troubleshoot their end of things, but you can make sure that everything on yours is solid. Check your WiFi and network. Do other apps load quickly? Does Facebook respond quickly or can you stream from YouTube? If the answer is yes, chances are it isn’t your network.

If you’re on 4G, switch to WiFi, if practical, and try to reload the Story. Is it better or is there no change? If the Story loads faster then it could be your network. If there is no change, there may be an issue with the Story or with Instagram. That latter is especially true if other apps load fine and you can stream okay from YouTube.

Restart the app

It’s always worth restarting Instagram if it causes any problems or isn’t working flawlessly. As I use Android, this is how I would restart the app:

  1. Open Settings and Apps on your phone.
  2. Select Instagram and Force Close if the option is available.

If the app crashed as well as froze when loading the Story, the Force Close option may not be available. It will be grayed out if that’s the case. Otherwise, Force Close, confirm the command and restart Instagram and try again.

On iOS, navigate to your Home screen and swipe Instagram up to close it. The app will be completely closed. Just open it again from your app drawer and retest.

Restart your phone

Instagram Stories, not loading shouldn’t be the fault of your phone but as it takes just a few seconds, it’s worth a try. Perform a full reboot of your phone and then retest the Story. If there was some random issue with your phone, it should now be fixed.

Clear the app cache

Again, clearing the Instagram app cache shouldn’t make any difference to loading Stories but is a non-destructive test so is worth trying. iPhone’s don’t have a “Clear Cache” option but it does have the ‘Offload App’ function that dumps any unnecessary data from the app. Here’s how you can do it on each model:

On Android:

  1. Open Settings and Apps
  2. Select Instagram on your device.
  3. Select Storage.
  4. Select Clear Data and Clear Cache.

On iPhone

  1. Open Settings and tap on ‘General’ and ‘iPhone Storage’
  2. Locate and tap ‘Instagram’
  3. Tap ‘Offload App’

Update or reinstall Instagram

An outdated version of the app is also unlikely to cause the Stories not to load but it’s worth checking. Try updating the app in the play store or Apple store. If this doesn’t work you can always just uninstall and reinstall the app.

On Android:

  1. Open Settings and Apps
  2. Select Instagram on your device.
  3. Select Uninstall.
  4. Open Google Play and install a fresh copy of Instagram.

On iPhone:

  1. Open Settings and General.
  2. Select iPhone Storage and select Instagram.
  3. Select Delete App and confirm your choice.
  4. Load the App Store and download and install a fresh copy.

Check Your Phone’s Date & Time

This may seem a little odd, but it can actually be the reason you’re having a lot of issues. Your Date & Time should automatically update but sometimes we change it or a system glitch causes the function to display the improper time.

Whether you’re using an iPhone or Android device, check your Date & Time settings to fix the issue.

On Android:

  1. Open Settings and tap on ‘General Management’ – These instructions may vary depending on the manufacturer so you can use the search icon and type in “Date and Time” to go directly to the setting.
  2. Tap on ‘Date & Time’ then reset to Automatic or update your Time Zone.

On iPhone:

  1. Open Settings and tap on ‘General.’
  2. Tap on ‘Date & Time.’
  3. Set to Automatic or update a Timezone you prefer.

Those are the only viable ways I know of to troubleshoot when Instagram Stories aren’t loading and the circle is spinning. Do you know of any other methods to fix it? Tell us below if you do!

16 thoughts on “Instagram Stories Aren’t loading and the Circle is Spinning – What To Do [September 2020]”

Avatar Ng Vee Kei says:
My Instagram story always came out with the something went wrong when I want to post something
Avatar Mohit says:
I am facing the same issue, did anyone got a way to resolve this?
Avatar Ray says:
My stories isn’t working at all. Cant post anything. I upload and when click next, the app closes and that’s it.
I have reported the hug but nothing happens and I tried rebooting the phone,uninstalling the app, force close, clean cache
Avatar missminchin says:
Same problem with mine, does anyone already fix their stories? I did all whats written above but nothing’s working.
Avatar Nafisa Cementwala says:
My Instagram is facing the same problem. No story archives or highlights are loading. Plus other people’s stories aren’t loading. I tried everything. It’s not a phone problem, it’s an account issue. Because all other accounts in my phone are working perfectly fine
Avatar Nin says:
The problem I’m having is that all the filters I have saved don’t load when I’m on insta stories. I’ve tried all the troubleshoot options posted but still isn’t resolved. If anyone has any other ideas, I’m all ears.
Avatar Jordan says:
Omg finally I found a post where others are having the same problem as me! I’ve literally tried everything! Don’t know what else to do!
Avatar Kathleen Sher Campomanes says:
We have the same problem too. I can’t see my stories in Archived and Higlights since yesterday all I can see is the grey screen with loading or retry icon, but when I log in to the other account and search my account there is no problem I can see my stories and other stories too.
Avatar Rinke says:
I have the exact same problem for almost a week now. Cant see my archived story’s and also cant see my friends story’s.
Avatar Tiara says:
I’ve just had the same problem. How’s your instagram? How do you fix it?
Avatar Jenn says:
hi, I got the same problem. it all happened suddenly that I no longer see any content of all the stories I have archieved, nor can I see those in my highlights and others’ highlights. I do see my friends’ posting new stories but I can only see some of them, while some remained grey screen with a loading icon. does anyone know any way to solve it? reported the problem but not heard anything yet.
Avatar Eklavya Kaushal says:
Same problem started last night. It’s been 24 hours. No response from Instagram. I tried logging in different devices. Same issue there. So it’s definitely not my phone’s problem. It’s my account’s. Plus other accounts work fine on my phone. I can’t see anyone’s story, highlights, my story archives, my own highlights.
Avatar Kathleen Sher Campomanes says:
We have the same problem too. I can’t see my stories in Archived and Higlights since yesterday all I can see is the grey screen with loading or retry icon, but when I log in to the other account and search my account there is no problem I can see my stories and other stories too.
Avatar Ilyana says:
Yes it happens to me too. I’ve been trying all methods but it only allows me to see few insta stories. I can’t even see my archive
Avatar Rinke says:
I have the same problem for over a week now
Avatar linda says:
same here :”( it’s even worse today where i got temporarily blocked for viewing stories too fast but the point is that I DID NOT DO THAT AT ALL reported for more than 100 times oof but still hear nothing for ig :/
Avatar Anisa says:
I’m getting new stories and post it’s just that they are not loading and all I can see is a grey screen with loading/ retry icon. I can’t even see my archieved stories or highlights and it’s only problem with my account.
Avatar Neil says:
Same goes to me. It happen since yesterday till now. How bout you?
Avatar Henna says:
I have the same problem too.. =(
Avatar Jenn says:
hi, same for me, it all happened suddenly that I no longer see all the stories I have archieved, nor can I see those in my highlights and others’ highlights. do u know any way to solve it? reported the problem but not heard anything yet.
Avatar Charmaine says:
Hi there!

I am having the exact same issue as you. Not able to see my archived stories and highlights. Now I can’t see other people’s stories too. Is yours solved already?

Avatar elb6 says:
I have same problem guys, since yesterday. Any solution that works? I tryed every single one I could find and it’s still the same.
Avatar Amy Connolly says:
I have done all the above 3 plus times now and still won’t work, has anyone got this fixed?
Avatar Diaha says:
My Instagram highlights and stories are also not showing. Neither I can see others highlights. Updated the app, cleared cache and data but nothing has worked. Reported on Instagram twice but still they didn’t fixed anything.
Avatar Lauren says:
Mine are like that too. Just 20mins ago it just stopped loading.
Avatar R.k. samarth kumar says:
My Instagram stories are not getting loaded .I get new stories and posts but all I can see is the grey screen with the reload icon. I even can’t see my archieved stories and highlights.
Avatar Evgeniha says:
Same hereeee i don’t what to doooo:(
Avatar R.k.samarth kumar says:
I’m getting new stories and post it’s just that they are not loading and all I can see is a grey screen with loading/ retry icon. I can’t even see my archieved stories or highlights and it’s only problem with my account.
Avatar Araf says:
Same here… Is the error for you fixed yet? I have no idea how to fix it. I have tried all the method online but none of them work… I believe it’s instagram’s server error.
Avatar Gracie says:
I am getting new stories and posts it’s just that they are not loading when I go on them it is just a grey screen with the loading/retry icon
Avatar duarte says:
same here…i have tried everything…is yours back yet?
Avatar Evgeniha says:
Same hereeee i don’t what to doooo:(
Avatar Nat says:
My instagram story doesn’t have a new updates even though I deleted and reinstall it for a couple of times. What should I do?

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